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FREQUENTLY ASKED QUESTIONS

LOGIN AND PASSWORD

Why do I need an Email Address and a Password to log on to your website?

What is a username?

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OFFERS AND PROMOTIONS

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AGE VERIFICATION

I am an adult smoker aged 21 or over. Why couldn't I be age verified?

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PRIVACY

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TROUBLESHOOTING

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Need Further Assistance?

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Our contact center hours of operation are Monday through Friday, 8:00 AM to 10:00 PM Eastern Time and Saturday, 10:00 AM to 8:00 PM Eastern Time.  Please call 1-866-843-0636 and we will be glad to assist you.